Complaints Policy

We take feedback and complaints seriously and aim to provide a fair and timely review process.

How to lodge a complaint

Email connectuse@zlexironvrozelon.world with your name, contact details, and a clear summary of your concern. You can also call +611800074157 for support.

Review timeframe

We aim to acknowledge complaints within 2 business days and provide a response or progress update within 10 business days.

Escalation

If you are not satisfied with the outcome, you may request further internal review. For privacy matters, you may contact the OAIC through official channels.

Record keeping

Complaint records are retained for compliance, quality improvement, and dispute handling purposes in line with applicable obligations.